When U2 announced they were opening their tour to celebrate the 30th anniversary of their Joshua Tree album here in Vancouver, fans were obviously ecstatic.
On May 12th however many fans found themselves long line ups for hours to get into BC Place. A lot of fans missed the opening-act Mumford & Sons.
Now, attendees who registered complaints over the botched start to the evening are receiving word they will get a measure of compensation for the inconvenience.
Ticketmaster is sending $50 gift cards for each ticket bought, for use against future events, and B.C. Place is offering free admission to a Vancouver Whitecaps or B.C. Lions game, with a $20 food and beverage voucher attached to each entry.
“B.C. Place is dedicated to delivering excellent customer service at every event, and we acknowledge that on this occasion we let you down,” reads the email spelling out the offer sent to ticket-holders.
General-admission ticket-holders to the May 12 concert found themselves backed up in a confusing lineup behind the security check. B.C. Place officials blamed the foul-up on the credit-card entry system that Ticketmaster was using for the event, which required ticket-holders to present the credit card used to buy tickets and present ID to verify the purchase, rather than scan physical tickets.